FAQ
Frequently
Asked Questions
Q: I paid for the hosting, what happens now?
A: You will be forwarded to a web form which will ask for your hosting details, such as your domain name,
your contact information, etc. to set up your account. If you have any problems viewing that web form page, just put in a help desk ticket here with your information: http://www.snaphelpdesk.com.
After setup, you
will receive instructions and your hosting account details.
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Q: How Much is enough Bandwidth?
A: BandWidth Explained
Bandwidth is the amount of traffic that is allowed to occur
between your web site and the rest of the internet.
If you have a home page on your website that is 45 KB (kilobyte)
in size and one person visits your home page, you will have
used 45 KB of bandwidth. Now say you have 1,000 visitors to
your site in one day, you would have to multiply that 45KB
by 1,000 because it was accessed 1,000 times. That would total
45,000 KB or 45 MB (megabytes).
Let's take it one step further and say you have 1,000 visitors
per day, every day for a month. You would multiply that 45,000
KB or 45 MB by 30 (for 30 days in a month). That would equal
1,350 MB or 1.35 GB (gigabytes).
Most websites have more than one page on their site. Suppose
you have just 4 pages and each person visits all four pages
of your site. (Note that this will seldom happen, but they
will probably visit more than one page.) You would take the
1.35 GB time 4 pages and that would equal 5.4 GB.
You can see that just by having files on your website and
people visiting your site, you are utilizing bandwidth.
That is the most simple example. However, if you have files
to download or are using audio or video, the bandwidth for
that will be even greater.
If you were to transfer a 4MB file MP3 song from a web site
to your computer, you would create 4MB of traffic, or bandwidth,
between the web site you are downloading from and your computer.
Depending upon the network connection between the web site
and the internet, the transfer may occur very quickly, or
it could take time if other people are also downloading files
at the same time.
If, for example, the web site you download from has a 10 MB
connection to the internet, and you are the only person accessing
that web site to download your MP3, your 4 MB file will be
the only traffic on that web site. However, if three people
are all downloading that same MP at the same time, 12 MB (3
x 4 MB) of traffic has been created. Because in this example,
the host only has 10 MB of bandwidth, someone will have to
wait. The network equipment at the hosting company will cycle
through each person downloading the file and transfer a small
portion at a time so each person's file transfer can take
place, but the transfer for everyone downloading the file
will be slower.
If 100 people all came to the site and downloaded the MP3
at the same time, the transfers would be extremely slow. If
the host wanted to decrease the time it took to download files
simultaneously, it could increase the bandwidth of their internet
connection (at a cost due to upgrading equipment).
Video files eat up even more space. A one megabyte video file
represents only seconds of video. For a half hour presentation,
your video file could easily be over two hundred megabytes
in size! At that size, one gigabyte would only allow you to
offer five downloads to your visitors. What you plan to do
with your website most definitely will affect how much monthly
bandwidth you anticipate needing.
The Formula
The main difference between the basic and expensive plan of
any hosting provider is the differece in the amount of bandwidth
per month. Most hosts will define the bandwidth amount in
GB (Gigabytes; 1 GB = 1,000 MB). Below is an easy way to calculate
the amount of bandwidth you will need for a month.
Total visitors a day X page views X average page size X 30
(number of days in a month).
Here's an example for a site with 1000 visits a day, 4 page
views per visit, and a page size of 45 KB (kilobyte):
1000 X 4 X 45 KB X 30 = 4,500,000 KB = 4,500 MB = 4.5 GB
This web site would require a plan with a minimum of 4.5 GB
of bandwidth a month. However, to allow for growth, it would
be wise to choose a plan with excess bandwidth, in case there
is an unusually large amount of visitors in a month.
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Q: What if I am not happy with my web hosting?
A: Contact us on the "Support" link
and we will happily refund your money within the 30-day guarantee.
After the initial 30-day period, you may terminate your account
at any time by going to your PayPal account and stopping the
subscription. Please contact us as well. No further charges
will be made.
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Q: What if I have problems and need to contact
someone?
A: Just click on the "Support" link and contact us.
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